Privacy Policy.

Who is the Administrator of my personal data?

The Personal Data Administrator (ADO) is TRISMA BIS Spółka z ograniczoną odpowiedzialnością with its registered office in Gdańsk
(company address: 80-814 Gdańsk, Chrobrego Street 96E/34), entered into the Register of Entrepreneurs of the National Court Register under no KRS 0000961748, REGON 367032091, NIP 5833242178, owner of the City Guides brand.

What data does City Guides collect?

- data and internet identifiers - data collected using cookies or similar technologies about how you use our services, including browsing websites and segments (data subsets), IP address, cookie identifiers, mobile device ID, browser and device details, and location
- security-related data – data used to ensure security using our services, such as e.g. password, login and e-mail

How is data collected?

The data comes directly from users when they use the service, create a user account in the application or visit this website.

For what purposes does City Guides store data?

- providing the service and user support
- receiving precise opinion from users regarding given service
- communication for marketing purposes after receiving the appropriate, separate consent from the user

How long will user data be stored?

City Guides deletes data after receiving a request to delete a user's account from the application level.

Who is this data shared with?

City Guides transfers personal data to business partners based on a legitimate interest to the extent permitted by applicable law. When third party processes data on behalf of City Guides, this process is always based on a contract that guarantees that data processing is carried out in a safe and legal manner the law on the protection of privacy and in accordance with the best practices of data processing. Personal data may be additionally disclosed to public administration bodies or authorities justice if CityGuides is required to do so by law.

Does City Guides transfer data to other countries?

City Guides does not transfer personal data outside the European Union or the European Economic Area (EEA). However, if personal data were to be transferred outside the EU or EEA, it will be done in accordance with the provisions on the protection of personal data, in particular on the basis of a decision of the European Commission or using other tools as appropriate protecting data, such as: binding corporate rules, standard clauses data protection regulations adopted by the European Commission, standard data protection clauses adopted by the supervisory authority or contractual clauses authorized by the supervisory authority.

How does City Guides protect user rights?

In order to protect data against loss or misuse, City Guides applies appropriate security measures of an organizational and technical nature. These measures include, among others:
- monitoring access rights so that only authorized persons process personal data,
- using modern IT and hardware tools,
- limited access to rooms where data can be stored,
- implementation of appropriate documentation in the field of data processing,
- updating contracts in terms of compliance with the provisions on the protection of personal data,
- careful selection of our service providers who process personal data in company name.


The user using the City Guides services (within the scope of the application or visiting the website), at the same time consents to the collection of data by City Guides using cookies and other similar files technology. Our website may also contain cookies and similar technologies used by third parties. The user who is interested in disabling cookie files in his browser can learn how to do it, for example, thanks to this instruction.

What rights does user have?

Right to access personal data - the user has the right to information on how we process his personal data and request a copy of it.
The right to correct personal data - the user may request that the data be corrected to his/her own subject if they are not correct or need to be updated.
Right to data portability - the user may reuse the data provided to City Guides. In the event that the legal basis for processing was a contract or consent of the user, we may transfer the selected set of data, in a machine-readable format, to another personal data administrator.
Right to delete data - at the user's request, City Guides will delete data if they are not necessary for the implementation of legitimate interests or legal obligations.
Right to withdraw consent - the user may withdraw any consent to data processing, including marketing consent
The right to object to the processing of personal data - when the processing takes place on based on the legitimate interests of City Guides or a third party, you have the right to report objection to data processing. Unless City Guides provides valid reasons data processing, it will no longer process such data.
to object to direct marketing - the user may at any time object to the processing of personal data in direct marketing.
Right to limit processing - the user has the right to request City Guides to limit the processing of personal data, e.g. when he questions the accuracy of the data personal data or when an objection to processing has been lodged - until it is established that whether the legitimate grounds on the part of the personal data controller override against the grounds for objection.
The right to request not to be subject to an automated decision - if the user City Guides made the decision based entirely on an automated process and the decision has legal consequences or otherwise affects you, you may request a review such decision on the basis of a new and individual assessment. This applies if you can't prove that the automated decision is necessary for the conclusion or performance of the contract between you and City Guides.
The right to lodge a complaint with the supervisory authority - the user has the right to lodge a complaint with the supervisory authority supervision - the President of the Office for Personal Data Protection, if he believes that City Guides processes data personal data in a manner inconsistent with applicable regulations in this regard.

How to exercise the above rights?

If you want to exercise the above rights, please send us a request to or by post to the address of the owner's registered office by City Guides.
City Guides reserves the right to make changes to this privacy policy. Any updates will be communicated via the website. Updates may be required due to service development or changes in related legislation.